Terms and Conditions
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Terms and Conditions of Sale
Version: October 2024
Medical Training Solutions Ltd, trading as Titan Medical
Introduction
1.1 Scope
These terms apply to any products you purchase from Titan Medical via our website, telephone, email, or in person.
1.2 Importance of Reading
Please read these terms carefully before placing an order. They outline your rights, responsibilities, and how we’ll deliver your goods.
1.3 Privacy
We respect you privacy and handle all personal data securely and in accordance with legal requirements.
1.4 Consumer vs Business
Your rights under these terms differ depending on whether you’re a business or a consumer.
1.5 Complete Agreement for Business
If you’re a business, these terms (and any documents we reference) represent the full agreement between us.
About Us
Medical Training Solutions Ltd, trading as Titan Medical.
Registered in England and Wales
Orders
Orders are only confirmed once you receive a confirmation email or once the order is dispatched.
If an order cannot be fulfilled, we’ll inform you and no payment will be taken.
Prices and Payment
If an order cannot be fulfilled, we’ll inform you and no payment will be taken.
Orders must be paid for before dispatch unless on approved trade credit.
Accepted payment methods: Stripe, AMEX, PayPal, BACs.
Interest may be charged on late payments (8% above BoE base rate).
Product Info
Product images are for illustration; colours and packaging may vary.
Minor adjustments may be made for compliance or improvements.
Customer-Initiated Changes
Contact us to alter an order. We’ll advise on implications to price or delivery.
Our Right to Make Changes
Minor changes may be made to meet legal or technical requirements.
Delivery
Delivery costs shown at checkout.
Target delivery within 30 days unless otherwise agreed.
Responsibility for goods transfers upon delivery.
Ownership transfers after full payment is received.
Cancellations and Returns
Consumers can cancel online purchases within 14 days for a full refund (standard delivery).
Returns must be unused and in original condition.
No refunds on unsealed hygiene items, customized goods, or mixed goods.
Business returns for faulty items allowed within 30 days.
Ending the Contract
We may cancel if payment is overdue, info not provided, or delivery is refused.
Liability
We cover foreseeable damage or breach of terms.
Not liable for business-related losses if you’re consumer.
Liability (Businesses)
No liability for misuse or improper handling.
Liability limited to value of contract.
Legal Information
English law governs this agreement.
Consumers may bring proceedings in local UK courts.
Businesses agree to jurisdiction of English courts.
